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Purchase Options
1. We accept all major credit cards, including VISA, Mastercard, Discover and American Express.
Give us a call at 1-800-553-9590
or fax the number to
FAX # 1-800-358-7947
2. Send cashier’s checks, certified checks or money orders directly to:
ETS, LLC
7445 Company Drive
Indianapolis, IN 46237-9296
3. Bank wires may be sent directly to ETS.
Call 1-800-553-9590 for information
Terms
1. We reserve the right to hold company or personal checks or money orders of $500 or more for 10 business days before releasing shipment.
2. To rush orders greater than $500, personal or company checks may be guaranteed for a service fee of $20.00 based on approval by a check guarantee company.
3. All sales are final. A cancelled order is subject to a 20% processing fee. Shipping and handling fees will be paid by the customer.
4. We reserve the right to change prices and product designs at any time.
5. Any duplication or reproduction of this catalog without the expressed written consent of ETS, LLC is prohibited.
Shipping
1. We ground ship the best possible way for your order and location.
2. All freight will be shipped prepaid unless prior arrangements are made.
3. Prepaid orders will be shipped within 36 hours (based on availability) excluding weekends and holidays.
4. Air freight is available upon request.
Returns and Exchanges
In the event of an exchange or a return, the merchandise would need to be returned in the original package. The shipping and processing fee of 20% (or $20.00) minimum are not available for refund or credit.
- Electrical parts are non-refundable/ returnable if ordered incorrectly by the customer.
- For information regarding returns and exchanges. Please refer to your specific Warranty.
Return Material Authorization Numbers
- Customer must obtain a valid authorization number to indicate the return has been authorized by calling Customer Service at 800-449-3605. That authorization number must be clearly marked on the bottom of the package.
- The customer prepays all freight charges on items being returned that they have ordered incorrectly.
- If ETS receives a package containing items not authorized for return. ETS will return the item "as is" back to the customer at the customer’s expense.
- Packages received without an authorization number will be returned to the customer at the customer’s expense. All matters must be resolved within 30 days.
- Items must be returned within 45 days once the authorization has been issued.
- ETS is responsible only for merchandise purchased directly from ETS.
Returns
- The customer would be responsible for freight both from and to ETS.
- Items beyond 6 (six) months from date of shipment are not eligible for return.
- All authorized items (excluding damaged items) being returned must be in resalable condition.
- ETS will make that determination after evaluating the returned product. If the product needs to be returned to the customer, it will be at the customer’s expense.
- ETS may refuse credit for:
1. Improper installation
2. Failure to provide suitable operating conditions
3. Use of product for which it was not designed
4. Alteration or modification of any part
5. Abuse, misuse or neglect
Cancellations
- If the order has not shipped, the customer shall be responsible for a processing fee of 20% (or $20.00 minimum).
- If the order has been shipped, the customer will be responsible for the freight both from and to and a processing fee of 20% (or $20.00 minimum).
Freight Claims and Shipment Damage
If a damaged package is received, the customer must notify Customer Service immediately on receipt of the package.
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© ETS, LLC. All rights reserved.
Privacy Policy
¹ With approved credit. Call 1-800-553-9590 for more information about financing your tanning bed. Other term options
and finance programs are available.
Credit offer valid, subject to credit approval, on purchases made using Carmel Financial Corporation, Inc. On June 17, 2005,
the Annual Percentage Rate was 19.9% (corresponding Monthly Periodic Rate was 1.6583%), based on overall financial credit
history. Please call for the current Annual Percentage Rate. Other term options and finance programs are available. Tanning
bed finance charges will be assessed on any purchases from the date of purchase. Not all customers will qualify for this
tanning equipment finance offer. Tax and freight charges are not included. Offer only available to residents of the 48
contiguous United States.
ETS is the world's largest home tanning bed manufacturer
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